DVLA
How to Contact the DVLA
The DVLA (Driver and Vehicle Licensing Agency) handles a wide range of services, from driving licences and vehicle tax to medical fitness to drive and number plates. Because each of these is dealt with by a different team, calling the wrong number can mean a long wait for the wrong department. Below is a simple guide to who to contact for what, along with phone numbers, postal addresses and useful links.
Driving Licence Enquiries
For anything relating to applying for, renewing, or updating a driving licence (such as a change of address or name), this is the team to contact.
Driver and Vehicle Licensing Agency (DVLA)
Swansea
SA99 1AR
Telephone: 0300 790 6801 (Monday to Friday, 8am to 7pm and Saturday, 8am to 2pm)
Replace a lost, stolen, damaged or destroyed driving licence
Drivers’ Medical Enquiries
If you need to tell DVLA about a health condition, or you’re waiting on a decision about your fitness to drive, this is handled by a separate specialist team, the Drivers Medical Group, with its own phone line and postal address.
Drivers Medical Group
DVLA
Swansea
SA99 1TU
Telephone: 0300 790 6806 (Monday to Friday, 8am to 5:30pm and Saturday, 8am to 1pm)
Check if a health condition affects your driving
At a Glance Guide to the Current Medical Standards of Fitness to Drive
Surrendering Your Driving Licence
Vehicle Tax and SORN
For taxing a vehicle, setting up a Direct Debit, or registering a Statutory Off Road Notification (SORN) if a vehicle is being kept off the road.
Driver and Vehicle Licensing Agency (DVLA)
Swansea
SA99 1AR
Telephone: 0300 790 6802 (Monday to Friday, 8am to 7pm and Saturday, 8am to 2pm)
Tell DVLA you’ve sold, transferred or bought a vehicle
Vehicle Registration and Log Books (V5C)
For anything to do with a vehicle’s log book, such as a replacement V5C, updating the registered keeper, or checking a vehicle’s details.
DVLA Swansea
SA99 1BA
Telephone: 0300 790 6802 (Monday to Friday, 8am to 7pm and Saturday, 8am to 2pm)
Get vehicle information from DVLA
Blue Badge and Disabled Parking Enquiries
Blue Badges are actually issued by local councils rather than DVLA directly, so enquiries about applying for, renewing or replacing one should go through your local authority.
Apply for or renew a Blue Badge
Complaints
If you’re unhappy with a DVLA service, the first step is to contact the relevant team above directly, quoting any reference number you have. If the issue isn’t resolved, you can escalate it formally in writing.
DVLA Complaints
Correspondence Team
DVLA
Swansea
SA99 1AR
Driver and Vehicle Agency Northern Ireland (DVA)
Northern Ireland has its own licensing agency, separate from DVLA, for both driving licences and medical enquiries.
Drivers Medical Section
DVA
Castlerock Road
Waterside
Coleraine BT51 3TB
Telephone: 0300 200 7861 (Monday to Friday, 9am to 5pm)
Email: dva@infrastructure-ni.gov.uk
Telling DVA about a medical condition
A few tips before you call
DVLA phone lines, especially the general enquiries number, can get very busy, particularly first thing on a Monday morning, so calling later in the week or later in the day can mean a shorter wait. Have your driving licence number, National Insurance number, and postcode ready, as you’ll usually be asked for these to verify your identity. For medical enquiries specifically, decisions are assessed individually rather than automatically, so processing can take several weeks; calling won’t usually speed this up unless you’ve been asked to get in touch about a specific letter.
This guide is for general information only. Contact details, phone numbers and opening hours can change, so always check the latest details on the official GOV.UK Contact DVLA page before getting in touch.
